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Public Benefits Portfolio

We partner with agencies to enable human-centered, digitally-assisted public benefits programs.

Work with us

We believe public benefits programs can be reliable, accessible, integrated, and effective.

Our team of designers, developers, and acquisition specialists are federal employees working with federal, state, and local agencies including:

    • Center for Medicaid and Medicare Services
    • Alaska Department of Health and Social Services
    • California Child Welfare Digital Services
    • State of Vermont Agency of Human Services
    • Administration for Children and Families
    • USDA Food and Nutrition Service

As federal employees, we partner with agencies to deliver better services through:

Human-centered experiences for all

  • Design and build empathetic public-facing systems
  • Update legacy systems to help deliver better services
  • Clarify people’s needs to focus on a compassionate solution

Sustainable change through building in-house digital capacity

  • Demystify building, buying, and managing technology
  • Coach on product ownership and vendor management
  • Design outcomes-driven oversight and governance processes

Modern approaches to procurement and compliance

  • De-risk large projects through prototyping and modular contracting
  • Attract higher-quality vendor bids through assisted acquisitions
  • Bring systems into Authority to Operate (ATO) compliance

Examples of our work

USDA Food and Nutrition Service

Streamlining reporting and data quality

We worked to reduce duplication of effort, save time, and improve the data quality for the National School Lunch Breakfast Program.

State of Vermont Agency of Human Services

Building human-centered applications

We helped Vermont work in iterative ways while pursuing integrated eligibility and enrollment.

We’ve leveraged human-centered design and research to take a product from concept to reality – and now we’ve shipped, tested, and are continuing to refine the electronic Advanced Planning Document (eAPD) to meet user needs and deliver value early and often. - Jerome Lee, Centers for Medicare and Medicaid Services
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portfolios.18f.gov is a product of GSA’s Technology Transformation Services, and managed by the Office of 18F.

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